Arctic Fox Coaching Privacy Policy
Our contact details
Name: Arctic Fox Coaching - Lucie Lachnitova
Address: 336 Stocksfield Road, London E17 3LT
The type of personal information we collect
We currently collect and process the following information:
· Name and your contact details (phone number and email address)
· Website user stats
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· To contact you to arrange a free discovery call
· To contact you to discuss our services
· To respond to your request to contact you on our website
We use the information that you have given us in order to be able to provide you our services.
We currently do not share this information with any other organisations or individual unless we have your written permission.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting lucie@arcticfoxcoaching.com
(b) We have a contractual obligation.
How we store your personal information
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at lucie@artcicfoxcoaching.com, Arctic Fox Coaching, 336 Stocksfield Road, London E17 3LT if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at lucie@arcticfoxcoaching.com. Arctic Fox Coaching, 336 Stocksfield Road, London E17 3LT.
You can also complain to the ICO if you are unhappy with how we have used your data. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk